Called for service because my joeys (boxes) kept going out. 1st technician blamed my internet and left. 2nd technician said my internet was fine and showed me how to reset my box. 3rd technician said there was an update that should have happened automatically but did not. Once he completed the update we've had no further issues. My frustration is that not only was the support center unaware of this update (which they should have noticed) but 2 techs did not look for this simple solution.
I spent several days waiting for tech to show (time rescheduled via robo call at end of appt window) not to mention the time spent on the phone with customer service.
Better training is absolutely needed. If techs knew what to look for maybe the could run on time and save us all frustration.