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  • Customer service here is absolutely AWFUL! One of the WORST I've ever experienced. I was in the store for over a half hour already, and still not one employee had come up to me to ask if I needed assistance, had questions.. you know, help me, the customer out! My hands were full of items, so I was hoping an employee would be nice enough to come hand me a bag I could use, but that didn't happen. Huddled in one of the corners were about 5 girls all talking and gossiping. I walked by numerous times, with my hands full, and no one bothered to even look at me. I had questions about certain products, so uncomfortably I went up to that group of employees (there were no other workers around anyway) and they looked at me annoyed. Are you kidding me? You work here, in customer service, and are annoyed that I am asking a question. I then just asked for a sample because she was no help finding my shade, and she never even really said a yes or no, just grabbed the product from my hand gave me a dirty look and made me out a sloppy sample. I actually got 2 samples, and the girl never bothered to write the names of each foundation on them, so now that they are home I have no idea which is which. I was seriously disgusted at how I was treated. I went to the cash register to check out, and that girl was even worse! She never greeted me, she acted completely MISERABLE, rude rude rude. She's the only name I got.. on my receipt it says her name was Emily. Store manager needs to have a talk with her and every other worker that was there on 1/3/15. The cashier, Emily, even checked me out while talking crap to another employee saying basically how she didn't want to be there working. Hey Ulta, I LOVE makeup, I'm friendly AND outgoing... HIRE ME! Stop hiring these rude, unfriendly people. I will never be going back because how horrible the service was/is every time I go there. And obviously, I'm not the only customer unhappy. Look at these reviews, it's a pity.
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