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  • I visited the Goodyear, AZ location on 7/7/2013 approximately during the 4:00PM hr. I, my son, and my brother were seated immediately. The waitress did not come to tale our drink order in a timely manner. When she did finally arrive re order two virgin Pina Colada & one Paul Masson. We also ordered Nachos as an appetizer. The waitress returned w/ room temp water and bread only. After eating at least three helpings of bread, we still had no drinks or appetizers. A manager came to the table offering apologies and stated that the restaurant was slammed. The restaurant was not busy/full by no means. In all due actuality a couple was seated after us was serviced and left even before the manager arrived w/ the appetizers. The waitress returned stating that the restaurant did not serve Pina Coloda. I found that rather funny and changed on drink to a strawberry daiquiri, and another much needed Bellini. The waitress returned w/ a luke warm Bellini and overly filled glass w/ a strawberry daiquiri that I ask her to clean up!! Again... Still no dinner.... I ask that we be charged what we ate/drank and ask for a business card. The Manager came out w/ apologies, his card, and coupons. While waiting for my brother the manager stated that he would bag our meals and they were free. I live literally across the street from this restaurant.... The food was cold and dry!!! I have never in all my years experienced such bad service from beginning to the end. . I do not have a problem w/ paying for good service/food.... But this was a horrible experience!!! I don't know if I was singled out or what, but this is 2013!!! Others will know of this bad service!!
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