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| - Great team! I called pretty late but Charles was still happy to take my call and very transparent about pricing. I am a single mom going empty nest after 17 years of raising 4 kids, so the move was a major transition in my life, and also A LOT of work with all 4 kids out of the area. Throughout the entire process, I was made to feel at ease, and cared for as a customer.
The day of the move, Donovan and his team showed up on time, and found that I still had miscellaneous stuff to pack, but they took over and quickly got things packed and loaded! (In spite of my dog constantly pestering one of them to throw his beloved ball for him).
Moving into a 1-bedroom apartment, I wasn't sure how everything was going to fit, but the team was great about helping me set things up (and moved around a couple times). Garrett even assembled my new dining set for me! (We were already approaching the 3 hrs I'd booked, and they weren't quite done lugging everything upstairs, but Donovan made sure I was okay with the $115/hr charge before starting.)
When it came time to close out the bill, Donovan explained everything, including the fees I've seen others on Yelp complaining about. There were no unexpected surprises, I've had family & friends move me plenty of times, and there is never the same level of respect for your belongings, no matter how close they are. It's worth it to pay for movers and let them use the padding to protect your valuables.
The whole team - Donovan, Garrett and Leo - were all friendly, professional, and caring. They did an amazing job in our lovely AZ 112-degree monsoon temps! By the time they were done, I felt like we'd become friends, and I needed to invite back over to see the finished results! I'd definitely recommend and would use again in the future. Thanks for everything!
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