Was here Saturday for the UFC fights, it was packed and the service was amazing. Madison was our server and she was awesome...our drinks were never empty and she was by several times to check on us.
Tonight, Wednesday it was not crowded, we had Jackie as our server and I believe she did a good job but the kitchen and the manager dropped the ball.
We ordered food, I ordered something off the happy hour and then a burger. My two friends ordered food as well. Everything came out except my burger. I asked her about the burger twice and was told it would be right out. 20 minutes passed and I finally told her to cancel my burger and take it off the bill. She said she would and then she showed up at the table with the burger asking if I still wanted it saying the manager told her to ask. I said no please take it off the bill.
Then the manager came out apologized and asked if I wanted something else on the house. Being that we were done I said no thank you. Then the bill came and guess what, the burger was still on the bill. I told Jackie and she took the bill, then came back and asked if we wanted separate bills or just one. We said one was fine. 10 minutes to get the bill and it still was wrong, that is just unacceptable. At this point I don't know if it's Jackie or the management but they just don't have it together tonight. Even my friend who comes her 3 or 4 times a week said it was the worst service he has ever seen here. If I could give a zero I would.