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  • Gotta agree with recent reviews. This location appears to be sliding RAPIDLY downhill. Went last night w/hubby. Not terribly busy, but enough tables to keep the waiters/waitresses busy. I ordered the porterhouse and hubby had sirloin with lobster. Seemed to take an excessive amount of time after the bloomin' onion. I always order medium rare and hubby gets medium. Mine was FULLY cooked, his was pretty much there, also. Guessing they sat under the heat lamp, tho they weren't hot. Back they go to the kitchen, while we kept our potatoes, tho after a couple of bites, who wants to fill up on that before the steak comes back? While we had two managers stop by the table apologizing, never once did they say anything about taking a bit off the bill, etc. Fine, every restaurant has an off day once in a while, and it would have been acceptable IF the 2nd one didn't come out suffering from overcooking and DRASTIC under seasoning (if any). When the 2nd manager stopped by, I told him I just wanted my steak taken off the bill, as it was still overcooked and under seasoned, and chewed like leather. The manager tried to say that it lacked flavoring because I'd chosen wood grilled, but I was quick to inform him I've recently had a steak to my liking (at their SO MUCH BETTER Niles, Ohio location). Asked if they could bring me anything else and seemed surprised when I told him no, as we had to go pick up our daughter elsewhere. Besides, after two tries, why attempt another? I will say that hubby's 2nd steak was SO much better, and definitely seasoned properly. Have to add that the table next to us was not pleased with the amount of time they spent waiting either, nor was their food done properly. Overall a GREAT disappointment, and we will NOT return to this location EVER. Forgot to mention, the porterhouse was perhaps 1/2" thick at most, so anything more than a 30 second sear on each side would render it inedible.
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