A complete lack of professionalism. After having such a great respect for this company in Shane and in Chelsea I have to create this new post to warn everyone about the new and incredibly poor business practices of Bowdog. Starting in a January we were given notice that our walker would be away for personal reasons. We were then advised shortly after our walker was moving to walk a pack in the North. We were then told someone else would be assuming care of the group of pups. Then that person(s) was not able and then we were finally told the truth. The SE pack would be no longer. The last couple walks promised were also canceled due to illness I think this time. Today is March 21st. The company is not sure where our house key is, not that they bothered to respond to my requests for some time. But they continue to send me sales pitches via email about their great offers. No house key and shady practices - yeah, I'm not comfortable recommending them to anyone. I'd like my key back and someone to acknowledge my concern. Be kind people preach. Kindness has lead me here. Someone else has a key to my home. This review is truthful if not kind.