I brought my 2011 Legacy to a different dealership for extensive body work after an accident. A few months later it became evident the work performed by the other dealership was extremely problematic, so I made an appointment with Larry at Subaru Service to diagnose the issues with my car. It took several weeks for insurance adjusters to perform their evaluation and ultimately total the car, but Larry made the process easy and painless by calling me with frequent updates and setting me up with a loaner car. I really felt like he was on my side. Once my car was officially totaled, Larry sent me to Anna in sales. She quickly scheduled an appointment for me to take some test drives. I had a lot of questions about specs and trims, and Anna always gave me a clear and detailed answer. This is the fourth Subaru my family has purchased with Anna, and we will continue to do so! Thank you Larry and Anna for the excellent customer service and experience!