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| - So there were some very good things about this hotel, but all of the negatives outweigh the good and ultimately make this a hotel I wouldn't stay at again.
First, a disclaimer- I am a Hilton Diamond VIP. I spend a huge portion of my life in hotels, and Hilton is my chain. So I get hooked up. And so it's weird when I go to another chain and don't get any perks or a choice room. However, I be that most people who are going to stay here AREN'T high on their loyalty program, so their experience may be a lot like mine.
I stayed here for a business convention for 3 nights. I was put on the 6th floor in the "atrium." Yes, atrium is hotel for "noisy." Because it was. Very, very loud. The whole floor is open to the meeting area below, and night time events are hosted here until well after 10 p.m. One night I woke up at about 2 a.m. because drunk women were shouting and having too much fun. Too loud to fall asleep/stay asleep? Deal breaker.
Problem #2- my shower drain was completely clogged and the tub filled up and random hair was floating in it. Gross. So here's the thing. If housekeeping cleans the shower at all, they have to run water. If they run water, they have GOT to see that the tub isn't draining. So they should call maintenance to fix it. So this means that either the housekeeping staff didn't bother to clean the shower OR they didn't bother to have the drain fixed, either of which is lazy and totally unacceptable. I had to shower in the gross water-filled tub on day #1. To their credit, it was fixed after I called, but the point is that I should never have had to call.
The wifi was extremely slow, to the point where I started turning the wifi off and connecting with the 3G. (It really was that bad.)
The bed was decently comfortable, but the sheets were worn to the point of having small holes and should have probably been replaced 30 washes prior.
The attention to detail just wasn't there.
Last, the check in process is just bizarre. They have self-serve kiosks, but someone from the front desk checks you in using the self-serve kiosk. Why have them? Checking into a hotel is actually one of the only times I prefer checking in with a human, so just eliminate the kiosks.
The staff was exceptionally friendly, which was great, and the wait for the elevators was never too bad. Valet is expensive, but they're generally pretty quick about bringing your car around.
The hotel is kind of in the middle of nowhere right downtown...however, there are a few places nearby to grab a quick lunch, and there's a Starbucks right across the street. (Score!)
So although there were some great things about the Hyatt, over all this is a hotel I wouldn't come back to.
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