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  • The only thing worse than ignoring social media is giving an identical canned response to all slightly negative reviews. A carbon copy auto-response by "Aaron T" to all postings does not improve dining experiences, nor is a viable "social media reputation management strategy" or whatever they think he is doing. In fact it makes the company look more out of touch; I emailed "social@brueggers.com" and no response. Sigh. I guess I will stop in after a few months to the store several times and report back if any improvement, which is really all we want. With relatively small improvements to the store, staff training, and small drop in prices this could be a nice neighborhood bagel place. I'll anticipate "Aaron's" next response and save him the trouble! -------------------------- John, thank you for making us aware of the situation. We apologize for your experience at our S Aiken Ave bakery as providing our guests with delicious food and a consistent product are things we hold paramount. We assure you your comments have not gone unheard and your feedback has been shared with the District Manager of this bakery to make sure it does not happen again. Please contact us at social@brueggers.com so we may follow up with you appropriately. - Bruegger's Social Team
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