Our driver was a great guy, full of information and very entertaining! Unfortunately, I don't remember his name. He made a special stop for me on the way to meet the balloon. Once we arrived all the equipment was still on the truck, I knew this wasn't a good sign! Our pilot, looking rather slender, came to the van and informed us of his concerns on flying this particular morning. He offered to reschedule everyone. Although we were all very disappointing our driver continued to keep things upbeat and explain the reasons why it was not safe to fly under these conditions. If we are back in the area again, I will def hire this company and ask for the same driver!