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  • I wanted to host a lunch for a Facebook Cooking Group with Arizona members. I went to the restaurant and met with the owner Joe who was kind enough to put me in touch with the Event Coordinator, Deanna. I met with a fellow member and had lunch to see if we in fact liked the food. It was good. The deconstructed Canolli was really good. So I called Deanna to set it up because we had about 15 members. She was very nice and told me there would be a 10% set up fee for the table and 20% gratuity as an add on to the lunch. When I sent the post out to the group, 10 people confirmed. I called Deanna back & told her because we were under the 15 people I would just like to reserve a table. She said I wish I could but unfortunately "We just opened and we do not have hostess or take reservations right now." I asked if she would kindly make an exception due to the fact that we are looking to make this a monthly event. She said she need to call Joe ask if he could make this exception. She called me back and said, "Yes, they could hold the table but we would still had to pay the 10% service fee (even though the patio has a table already set up for 10) and pay the 20% gratuity. I AM SOOO DISAPPOINTED. I think that Joe's decision to charge a set up fee is a very poor business decision because it was to be our neighborhood restaurant! I have now booked our lunch at Chelsea's kitchen and will no longer recommend Sicilian Butcher, buy gift cards (which I did for Christmas), or go to his restaurant. I appreciate your response Joe but there was NO error in communication. Your first response when the number went to 10 was to say "sure...we would love to hold it for you." The fact that Deanna called not 5 minutes after my post is nice but you missed the opportunity. My Italian mother used to tell me "Pigs get fat...but hos get slaughtered." Not good Customer Service Joe!
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