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  • We wanted to make Thanksgiving special. The Wrigley mansion is a beautiful house overlooking the city. My date and I were seated at table 40/1 in the formal dining room. The food on the buffet was excellent. The buffet offered options of turkey, ham, prime rib, and lamb. There was also an area where you can order omelets or pancakes. Tons of food with very good quality. On the other hand; the service was unbelievably poor. We had to virtually send up a solar flare in the sky to get the server to stop and give us refills on water or champagne. Our server Steve didn't have that many tables either and it was not crowded at the 3:30 PM seating in the formal dining room. I did notice our server had a different level of attentiveness for our table in comparison to his others. It was blantently obvious at one point he passed by our table and we both had dirty plates and I motioned for assistance he responded I'll be there in a sec; but a sec was minutes later. Instead he utilized his time to fill up water glasses at adjacent tables marginally empty and chat with guest who had already eaten. Perhaps his lackluster performance as a server hinged on the fact that gratuity was already included. If this is the case he didn't earn one dime of it. $189.45 for two people is a reasonable price for a Thanksgiving brunch if service is at least average. This was not the case here and I admonish management for not monitoring poor performance of their servers. The mansion is immaculate and I may come back for a random tour and lunch; but for holiday buffet I will err on the side of caution because you never know what server you're going to get here. Overall this is 5 star venue with 0 star servers.
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