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| - Let me start by saying that I want to love this place...I REALLY, really do! The salads have always been tasty and it's seems like a great option during the workday.
Each time I've been here (and I've been here numerous times), it's been an odd experience. Perhaps I'm just hitting them at tough times, but most of the time, the wait for a salad is pretty lengthy, it appears chaotic and there's food all over the floor.
Knowing this, I started ordering online for pick up. The first time I did this, I arrived at the time my order was to be ready and ended up waiting fifteen minutes for my salad to be prepared. The next time, the restaurant was "temporarily closed" (I'm not sure why). Today, I tried pre-ordering online again and when I showed up at 11:10 (for an 11:00 pick up), the restaurant was closed due to major water issues. I'm hoping I'm not charged for the salad that was never made, but I've heard nothing from the restaurant.
I totally understand that emergencies happen and days can be unpredictably busy or abnormal, but as a customer, I'm not sure how many more times I'll keep trying. Like I said, I REALLY want to love this place and continue to visit, but too many strange occurrences have me looking elsewhere for lunch. Is this a management issue? Not sure, but something's going on.
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