I was impressed with Solar City, however we experienced a problem with pigeons nesting under the panels on our roof. I contacted Solar City to see if they would take care of the problem. They agreed to take care of it. It took 5 weeks to get them to send over our information to the pest control company and then they only authorized half our roof to be cleaned. So I contacted Solar City and they told me that they only take care of around the solar panels and that it was really only just a courtesy to me that they were taking care of all the pigeon crap. I told them that I don't buy that because other people that referred Solar City to me had pigeon pest abatement installed immediately when the panels were put up. They told me they would have to send it to the executive team to make a decision. I get a phone call not from Solar City but from the pest control people that came out originally that told me that Solar City approved the remaining work but they couldn't schedule for about a month which was supposed to be today. This morning comes and goes and the pest control doesn't show up, so I contact them to find out where they are and they told Oh we are so sorry, Solar City has cancelled our contract as of last week. Someone from our office or Solar City should have contacted you. Now, my husband is having surgery tomorrow and we are having company next weekend. You would think this would or could be expedited as it has been 9-10 weeks to get to this point. When I contacted Solar City again they told me they would have to contact their main office by email and get back to me. I explained about my husband but she didn't seem to be to concerned. I also asked if I was just to pay for the original pest control people to come back out and submit for reimbursement if that would be possible, she also stated that would have to be approved. I asked her if there is anyway this could be resolved today and it has been pushed back so many times. The original estimate to clean off the roof entirely was around a $1000.00, why they couldn't have just had the whole roof taken care of is beyond me!!
****Update: They did call me back and they will reimburse me for the remaining work to be done on the roof. They gave me the go ahead to have the original pest control people come out and they will reimburse me. Awesome. A little more stress then I needed the day before my husband's surgery but is has been resolved.