We have used this company for about a year and had even recommend this company to our neighbors. They use environmentally friendly chemicals and I thought the price was good. But...
We have, as of today, terminated services with this company however. They were a no-show for a scheduled appointment, this even after we received a call from them to remind us that they would be here at the scheduled time. After a couple of hours an no bug guy, we called their office to find out that because of "some sort of a mix up" they cancelled our appointment - without telling us. My wife works and took off work today to be home for the bug guy so she missed a days pay, well not a whole days pay, she works only part time but still, we thought it was pretty inconsiderate to cancel the appointment and not tell us about it. It was still pretty early in the day so we asked if he could come back to our neighborhood but they said NO but he could come back in 3 days.
Don't think so. There must be dozens of bug companies out there that would love to have our business and I bet most all of them will keep their appointments. To bad, I used to like their service but I think the thing that made me go somewhere else was the total indifference from the scheduling clerk. She didn't care if we lost money by taking the day off and she implied that it was our fault that "mix up" was our fault. Hey, we were here waiting for them, all they had to do was show up.