This is long and overdue....approx a year ago. I hope the customer service has improved since my visit.
Worst customer service! The young man who came to the counter was very cordial and polite as I inquired about purchasing a cake, paying in full and then picking up before closing. He went to the back asked his boss, a female, when they were making the cake I was requesting. He came back and said his boss was not going to make the cake and apologized. He suggested get a different cake and said he didn't make up the rules.
Business must be very good that they are willing to turn away paying customers.