My complaint is with Century Link - not a store . If you can avoid using their services DO SO.
I have been with them for years and I have two accounts. One is a small business account and for close to 9 years they were charging me a monthly fee for a long distance plan. I only found out in January 2017 that the plan could not apply to this business account. When I brought it to the agents response there was no response. It took several calls to get this message through. I have filled out all the paperwork on line and each time I have called I am told the case is being investigated. They did give credit for 2 months but I am asking for credit for the entire time. Right now I am on hold once again waiting for an inept agent to come back on the phone. This is simply poor customer relations period. I was charged all those years for something I was not receiving. Is there any justice for consumers?!!