I went through the drive-thru this morning and was highly disappointed. I ordered a 20 oz. Hot Mocha. I am not certain if it was the milk that was scalded so badly, or if it was the espresso/milk that gave the drink a terrible taste.
The representative that took our order was nice and to the point, didn't really open up any conversation while we were waiting, just kept the window shut until she needed to collect money or hand me the drink. I am fine with that, but have come accustomed to surrounding businesses that have open dialog as the drink is being made.
I gave it 2 stars because they didn't do anything that upset me, but the coffee was terrible. Both myself and a friend threw our drinks away directly after pulling out of the drive thru.