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| - I have been to a Sierra Gold before, but this was my first time at PT's. What a bad experience it was, I can't even believe I wanted to try this place out!
My husband and I walked in and sat down at one of the tables. No one greeted us. There was a decent amount of people inside, but the place was not packed. We browsed the menu, waited for about 20 minutes and no one came by to help us. Finally, my husband went to the bar and asked one of the bartenders if we could order drinks and food. She told him that they don't have any servers so everything would have to be ordered at the bar. Wow, it would have been nice if someone greeted us and let us know in the first place! Right!?
The menu is a little different from Sierra Gold's (Sierra's one is better in my opinion). I was looking forward to at least having the bbq pork stuffed potato skins, but they didn't have those here. I ended up ordering the club wrap with NO tomatoes, which of course, came with tomatoes. My husband ordered the buffalo chicken sliders that he ordered in the past. This time, they made them way too spicy. So we both didn't enjoy our meals. Also, they did not give us any napkins.
The bartender gave us the wrong bill at first. She gave us the correct one after we complained. Then, she accidentally charged my card for BOTH bills! Can you believe that? She said that she voided out one of the charges, but wasn't very apologetic. I checked my account a few days later to make sure, and thankfully, I wasn't charged twice.
They really need to train their employees on customer service!
*Sigh* Never again....
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