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  • I am extremely disappointed in this company. They accepted my TravelPro luggage for repair and sent it back to me via FedEx, but didn't keep a tracking number. Unfortunately it was my error that I did not follow up within 90 days, but when I did follow up, I was promised a return call that never occurred. It also would not have mattered because Mark's did not have a tracking number any way. I then followed up again - it had then been a year since I dropped it off, but since luggage isn't something I use often, my second call was made when I needed it for a trip. At this time I was told Mark would contact me. He did call and told me he was looking into it and that he would call me back. For the second time Mark DID NOT CALL ME BACK AS HE SAID HE WOULD. His call never came and I just now, five months later, remembered it and when I talked to Mark he said there was nothing he could do because he didn't have a tracking number and that I need to call TravelPro. When I asked him if this is how he treats his customers I was told yes. I left personal property with Mark, he has NO PROOF THAT HE EVEN SHIPPED IT BACK TO ME, and he doesn't have insurance to cover the cost of the luggage and he wouldn't even get a resolution of any kind for me. To top it off, at the end of a very lengthy phone call he then says he NOW remembers talking to me to explain the situation - this is an ABSOLUTE LIE!
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