I haven't been here for a while (it's been a little more than a year ago). Hmmm, now I think I can remember why. Hubby and I met up with some friends for lunch here today at noon. It wasn't very busy at all because it was a long weekend. Even then, it was difficult to catch the attention of a server (there were 3 of them) so we could place our orders.
I ordered the fried quail as an appy and the rice noodles with barbecued pork, shrimp balls, fake crab, squid and shrimp (with a 250 ml bowl of broth on the side). The quail was crispy on the outside and juicy on the inside. However, I thought it needed a little more salt and the lime-black pepper dipping sauce was a bit too heavy on the pepper. My rice noodle bowl with the side bowl of broth/soup came to the table lukewarm. The shrimp balls and pork were flavourful, but the squid was overcooked (a bit rubbery) and the shrimp was cold and undercooked (translucent in the middle).
One server(who looked like the co-owner) offered to pack up the remainder of the quail and other leftovers. Actions are louder than words; she never returned to our table again... (and the restaurant was only one-thirds full). We asked another server (daughter?) for styrofoam containers. She was not very good at multi-tasking; the table next to us also asked her for an extra spoon--she walked to the kitchen to get the spoon but completely forgot about us and the containers, as well! I had to walk up to the kitchen to get the containers myself.
My favorite Vietnamese restaurant in the NW is still Bowness Vietnamese. Sorry, Saigon Y2K.