Good pizza (Although very greasy and expensive)- Bad attitude
I ordered about $50 of food online. I tried to apply the $5 off any order over $20 that we received via email. It would not work. When I got to the location, I showed the young lady the coupon and told her I tried to use it online, but it wouldn't work. Her exact response (with a little attitude) was, "You already paid online didn't you? There's not much I can do."
I can think of several small gestures that would have left me with a good feeling about my visit.