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  • The worst customer service ever. We bought a washer and dryer there, heard nothing for two weeks, then randomly got a phone call saying they would deliver around noon that day. Thanks for the heads up!? I was at work and noon was about twenty minutes away, so obviously couldn't just leave my job in the middle of the day. I asked for them to come the next day (saturday), they gave me a four hour time window telling us we would get a call between 8-12. They randomly showed up around 1:45, this is after I called the store at noon to check on where they were. We waited around and wasted our entire Saturday. When they arrived and did the install the dryer wouldn't turn on. They said it was our breaker. We had an electrician come out and basically pain him to tell us nothing was wrong and they must have hooked the dryer up incorrectly. Called them back to get someone out, they were supposed to come yesterday and canceled on us, and no showed on us today. We paid a ridiculous amount of money to have a washer and dryer just sitting in our house. They have beyond wasted our time. This is literally only the tip of the iceberg of our experience and doesn't even cover the times we have called and not gotten called back and the fact that when you do call they answer the phone as if it's their house phone. Seriously annoyed and will never buy anything from lowes again.
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