I don't know why this locations food isn't up to par quality wise with the other location on eglinton and hwy10. I always order from the eglinton location and my meal seems clean and tastes fresh however my experience with SC at heartland was the complete opposite, the chicken was gamey and the chicken skin was sticky. I know for a fact there's something done differently at this location and I will not be returning my last visit almost deferred me from the franchise itself. There's also a weird stale odour in the sitting area and it was so prominent i had to ask to be seated elsewhere. That's when I saw a server sitting in the booth across from me playing on her cell phone with headphones on while another server kept coming to her at least 7-8 times to ask her to get back to work, quite entertaining to watch while we were eating.