Horrible. We had a party there for my daughters 4th birthday on August 21 2011.
We had a party"party attendant" who was constantly on break or MIA.I had to go find him for everything. The rest of the staff seemed to be on break as well. There was one attendant running the rides. When I asked to speak to a mgr, I was told that she wasn't there and the night mgr was on their way.
The bathrooms were disgusting and there was no baby changing station that I could find. I saw lady change a poopy diaper on one of the tables where you eat.
The party areas floor and tables were dirty and sticky. During the eating part, no.one was around and I had to clean up everything.
Do not have a party here if you expect to be able to relax and enjoy it with your family and friends. Very disappointing.
The kids seemed to have fun, but iy was dirty, disorganized, and unprofessional. I would choose Pump it Up anyway over this joke of a facility for a kids party.