I called salem about getting a transmission replaced as well as a rear main seal on my 1997 f250 hd. The lady that answered the phone was extremely professional and polite. She took my vin number and my name and number and said she would call back the next day. It's been several weeks with no call back. I tried calling back but they have no recollection of my call. I have heard very great things about salem, but I'm a customer with cash, that is willing to pay more for quality work and it seems like they don't want to take on the job. If that is the case, tell me that up front. I would be nervous to have work done if that is the case.