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  • I actually had a very pleasant buying experience at Chapman, and 2+ years later we are still happy with our CX-5. However, service department is another story. This is so clearly a profit center for them (which is not surprising) that they are borderline abusive about it. I get far more calls and emails than I could ever want, though it has gone down some since I've asked to be removed from the list. The big problem is the ridiculous up-sell gauntlet that I have to run every single time I talk to anyone. I perform my own maintenance, and created a schedule with my mechanic to make sure everything would stay on track. I've explained this at least FOUR times to the same person during a SINGLE warranty service. Still, they have a checklist of ripoff maintenence schedule items I had to say no to all four times. Flush brake system and change fluid at 28k miles? With no issues reported? Seriously? There were about 10 things like this, and they kept thinking of ways to bring them up. Chapman is conveniently located for me, but I think I'm going to have to try Camelback for the next issue because I just don't want the hassle.
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