| rev:text
| - I wanted to share my experience as I had high expectations of this place, but I was let down by Castello staff.
I had been looking for a venue to hold my friends babyshower and came upon this place. It was beautiful, the food was good, price was good and I was looking forward to bring everyone together. Mary whom I spoke to was also very pleasant.
I put a deposit down a few weeks prior to the event to hold the spot, which at the time was the party room and I was anticipating 20 ppl. Fast forward to the week of the event. I had called everyday from Sunday to Thursday and left a voicemail as I wanted to confirm attendees and clarify a few things regarding food preferences and games. I did not receive a call until friday, at which point I was left a voicemail while at work. Not even 15 min apart she called again to confirm leaving the same voicemail. So I return the call, at which point I am told I can no longer have the party room as they have a bigger group booked and I had a few cancellations ( 15 incl. Children)
I was a little disappointed, but I understood the reasoning. The female on the phone seemed rude (josie or Joanne)and abrupt when I inquired about games and one of my games were cancelled as a result of being a safety issue. This also I was disappointed, but saw it from a liability standpoint.
Coming to the day of the event, this is where our group was very let down. We had the time booked from 12-4. We set up our decorations and only had 1 table to work with, so we requested to have another one for gifts. They were kind enough to accommodate this. My guests arrived and we started eating around 1230. Everything was fine, up until another large group started coming into the same area we were. It was 3 pm at this time and we were in the midst of having cake and opening presents.
This is when I felt we were thought of as unworthy guests, as one of the staff literally threw our gifts onto where the cake was and took the table away. When I confronted her, she said well you didn't need that table anyway. I told her our gifts were on that table. She then said, oh well I can put it back up if you like.
First of all, you already took and down and your asking after. What's the point.?? To add to this this same staff member was going to charge me adult price on an infant. She even went back to confirm with another staff member.
During this time some of the staff were trying to clean our table and rush us out by removing things from our table including guests thank you gifts. It seemed the group who came in around 3 had overbooked and now the staff wanted us to leave. As a group we felt disrespected and as if we were not worthy of the service as a another larger party had showed up.
Sorry for making you read this if you get this far....but I felt my experience might help if you decide to book a group here. Make sure its a big group because it seems this staff place does not put their priority in service just profit.
I was hoping to do other events here in the future, but after that experience I will not be returning and will be looking at other venues to give my business to. #disappointed
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