Online food order confirmed at 6:54p on a Wednesday (non-holiday). Received email stating we can expect delivery around 7:45p. At 8:05, I call the restaurant concerning my delivery. Gentleman on the phone says the driver cannot find the gate to our neighborhood. (We've lived here for 3 years and have never had an issue with anyone finding our home.) I told him the street it is located on and he said he would contact the driver. (Meanwhile, someone takes a call in the background with another customer obviously questioning their delivery whereabouts.) I called back to the restaurant at 8:25p questioning why we have still not received our delivery. I am informed that the delivery driver is new and they will be sending a different driver out to deliver our food. I have no idea why I had to contact the restaurant instead of being contacted directly by the driver for assistance. I informed the gentleman on the phone that I wanted a full refund because I am not paying at this point, he then told me that he would be delivering our food himself (mind you this was AFTER I demanded a refund). At 9p I call back asking what the heck is going on because no one has showed up. He said that he cancelled my delivery and issued a refund. (PB&J's tonight at our house).