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  • This company really needs to train its associates on good customer service. This is the second time I have had problems with the customer service and the way they have handled the situations. First situation happened back in November when I ordered Blue colbalt bottles. After I had placed the order I was notified two days later that they were not in stock. ( I needed these bottles for a huge order that I was fulfilling). I asked why were they still on the website and available if they were out of stock and explained I needed these for an order a customer placed and would not of taken the order had I known I could not receive the materials. There was no offer of help or even an apology. I was disappointed that there was no real effort in making the situation right. I figured I would use them again. I ordered again last night and this morning I realized I indicated I wanted my order shipped instead of picking up. I called right away to one of their "Superheros", and explained my mistake. She said it was no problem and that she would change my order and I could come and pick up the order at 1pm today. Imagine my shock when I receive a phone call from a rep who said " Its too late to change your order to pick up, you will have to have it shipped because we have way too many orders we deal with." Had I been told from the representative in the first place that I could not change my order I would of accepted my mistake. However, the sales rep had already said that this was not going to be a problem and gave the time I could pick up my order. I will most likely ordering the bulk of my supplies from elsewhere from now on until Bulk Apothecary creates better customer service practices that demonstrate that their customers are the reason they are in business.
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