I showed up to my appointment and showed Jackie pictures of what I wanted my hair to look like. I have long hair and I wanted long bangs,layers at the back and ends trim 2 inches off. I asked him if he can do it, he said confidently that he can. So he proceeded to wash and dry my hair. I watched him for an hour and he finally said he's done, I didn't see any bangs, no layers and when I looked there were hardly any hair on the floor. He literally cut half and inch on some ends and that's it !!! I told him I wanted it a bit shorter just like the picture. He looked at me as if it was the first time he heard it. I spent another hour while he cut a bit more... then I realize that he is just untrained. He could have told me he cannot do it instead of wasting my time and parking. I still pay my bill but I will never go back. Learned my lesson !