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  • I've been waiting to write this review in hopes of finding something nice to say. Let's just say that the stylist, Julia Williams, and Murray's is the reason that I will never walk into a salon again! I had taken my hair out of individual braids, which left my hair was extremely tangled and matted. I had just had surgery and didn't have the strength to do it myself, so I called Murray's and spoke to Julia. I explained to Julia the state of my hair, and she agreed to do it. Julia began by combing my hair with no regard to the point that I started crying. I told her it hurt, and she still proceeded to roughly handle my hair. After detangling, she applied a relaxer to my hair. I received a huge chemical burn, which is probably a result from the trauma that she referred to as detangling. She did what she calls a porosity treatment (sit me under a dryer for an hour with a rinse out conditioner), but in actuality she just wanted to buy herself time as she had overbooked herself. Afterwards, she continued to rake through my hair with no regard while it was soaking wet. After blow drying Julia claimed to be trimming my split ends, but did so in only about three snips and proceeded to flat iron. At the end, I realized by hair was about 3 inches shorter and I had suffered a ton a breakage due to her lack of care. I didn't realize the true state of my hair until after I had washed it. The relaxer was not applied properly, and there are huge patches of hair that are underprocessed. This is probably due to the fact that Julia was too busy chatting away instead of paying attention to my hair. I called the salon and spoke to the manager, Chris. He told me he'd get back to me the next day, but he didn't. I called him back, he put me on hold and passed the phone to Julia. Julia was full of excuses, most notably that my hair is incapable of taking a relaxer. I've been getting relaxers for 26 years with no issues. She offered to do another porosity treatment and flat iron my hair, but those things would do nothing to mend the underprocessing. I spent two years growing my hair, and in two hours this girl ruined it. I am devastated and disgusted.
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