I have officially eaten here 4 times and am a fan. Are there better burgers elsewhere? Sure. Might they be cheaper? Maybe. We need to remember that this place is located in a casino where many of us folks are comped and the prices, I think, reflect this. I really have to rave about a couple of their items. The first is the bacon, egg and cheese. Delicious. Something like I make at home. I loved the old school crinkle cut fries and the onion rings did indeed taste homemade. I also want to give a small shout out to the downtown chili. Very meaty and satisfying. My one criticism is that it could use some Oomph. Or at least offer packets of hot sauce or sriracha. I have found for the most part the staff to be efficient and friendly. I have heard many times about slow service and while I do believe it happens - I personally have not experienced it. I think it is a fairly solid choice when at the Plaza, particularly if Fast Food doesn't sound great. Good shakes when they are done thick!