Ill keep this as short and concise as possible. My expensive car stops on the freeway at 11pm. Called Liberty Mutual roadside assistance who requested 777 Towing. They arrived in a reasonable amount of time given the time of night and my location. Driver was polite. I told him to take it to their yard and then 1st thing in the morning have my car taken to an auto shop. I provided the name and address of the auto shop to Liberty Mutual and 777 Towing. I tipped the driver $20 and said please take car of my car.
The following day at 1:45p, I called the mechanic who stated that my car hadn't arrived. I called 777 Towing, who told me that they did not have a flat bed truck to tow it (huh, all morning?)....but that it would be done within the hour. Ok. 1 hr. Not excited over the morning lost, but ill take it.
At 5:15p, I awakened from my nap before the gym by 777 Towing with, "Hey, whats the address again of where your car is going?" Oh the thoughts running through my mind...why did you wait till after business hours to call me when the auto. shop has closed, why wasn't it delivered when promised and why didnt someone call me at the 1 hr mark to say that they won't make it and how many automotive repair places do they know of that are open after 5p?
Anyhow, they will be keeping it another day then delivering it tomorrow. I will definitely examine my car for damage. Unfortunately, they have lost my trust.