I'm a regular at SCV 3 and I keep coming back for a reason. They take excellent care of me. I have referred newbie friends with the confidence that they wii be well seved and they were. They have given me free replacement items when I had unexplained parts problems (which I didn't blame them for). I was frustrated by some of the other reviews here because they just seemed to be whining although true poor customer service should not be tolerated and should be addressed by management. However, I have never had a poor service experience at my regular location. Keep up the good work SCV 3!