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  • Very impressed with this Pep Boys. While I was out of town, my wife's car died on Sahara and she limped into this location. I didn't think they'd be able to help her since she drives a Mercedes C32 AMG and parts are expensive and scarce. Pep Boys diagnosed a faulty alternator and said they could have a rebuilt alternator the next day and install it for a pretty reasonable fee (much lower cost than the Mercedes dealer). I normally wrench on my own cars, but since I was unavailable we let them make the repair. The guys in the store were very friendly and they kept the car overnight, then had it repaired the next morning as promised. I inspected the car upon my return and the repair was completed correctly. SIX MONTHS LATER: The rebuilt alternator failed. It had a one-year warranty so we called Pep Boys' 800 number and they arranged a tow to the nearest Pep Boys. That wound up being the store at corner of Lake Mead and Las Vegas blvd. That location completely screwed up the repair (look for my 1-star review of that location) and THEY eventually recommended we take the car to the Sahara store. Kevin, the manager at the Sahara Pep Boys, took ownership of the problem created by the North Las Vegas store. He made it clear he would ensure we were happy with the result, and he was true to his word. He repaired the car, to include ordering new parts from Germany to replace the parts damaged by the NLV store. He definitely went above-and-beyond to ensure our car was repaired properly and didn't charge us for the extra labor or the additional parts needed to put the car back into perfect condition. We are very happy with this Pep Boys location, and can recommend them without hesitation!
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