Don't Trust Them. Selling USED parts for the price of NEW.
I've been to this Tire Works location for my tires and liked the service.
When one of my rim cracked. I called VW for a price on the rim and I was quoted $350. On my way to VW dealership to buy the rim I passed by Tire Works. I stopped in to see if they sell rims.
Mark at the front desk helped me. He called dealerships and realized the rims were low in supply. Taking up to 7 day for delivery. Than he called a few local shops. While waiting for local shops to call back & confirm a match on my rim. Mark show me another option of buying rims that were in stock that did NOT match my rims. I made it clear to him my car is a special edition and I want the same rims that matched.
Once he located my rim I was giving an estimate invoice and I put a deposit down.
The price for the rim was the same as VW dealership $350. No savings there! But they are located close to my house. Convenient !
After I got home & read the estimate again I realize it said (USED) in the description of the rim. I went back to the shop and asked Mark about the (USED) rim. He said "you made it clear that you want the same rim that came with the car. They are new!" He said his finger must have typed in the wrong key (Pointing at the register). I kept pressing about (USED) rim on the description of the estimate invoice. He came up with every lie he can think of. For example...It will be NEW when it arrive to the shop, The rim is from the manufacture and they would work just fine. And when the rim come in it will be in a box. New & Seal!
I insisted on my deposit back again. He told me I can come look at them when they come in before they put them on my car to ensure the rim is new. I asked if I can to talk to the place that the rim is coming from to ensure NEW rim is what I am getting. Mark called Hub Cap Annie. I talk to the guy he said the rim I am getting is coming from the manufacture and is LIKE NEW. There maybe only be a few things wrong with it. OK....That is refurbish NOT new.
I insisted on my deposit back so I can go to VW. Mark offered me a discount of $70.
Since I cannot trust them I took my car to VW.