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| - Didn't think I'd be the guy who starts Yelp with a crap review, but I'm angry and have lost my appetite. Boba Hut tastes amazing...ok? Good.
Really hate to do this, but it's been over an hour and a half since I left Boba Hut without my Fried Tofu after waiting 30+ minutes for the order to be filled. When I called, the kid who answered knew exactly what I was talking about, but his solution was for me to load my toddler into the car and drive back to the restaurant for an appetizer that would be sitting under a heat lamp.
Sorry, that won't fly, not after a 14 hour day. I suggested he could send it with one of the Uber Eats drivers who kept going in and out (3 while I was waiting, undoubtedly contributing to a long wait time, there was no one else in the restaurant) but for some reason that wasn't agreeable. He took my name/number, said the charges would be reversed after he called the manager (not on property, I guess).
35 minutes later, and no response. I called back, he said the manager couldn't be reached. Sorry, that's just piss poor business practices. I told this poor kid I would have my CC cancel the trainsaction if I didn't hear from someone in 5 minutes...its been 35.
Maybe my reaction is a bit much, but that tofu is awesome. Accidents happen, people make mistakes but you really stand out when you Own Up to it and make a person feel like you give a damn. This sucks, I really like Boba Hut but now they're dead to me.
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