Cosmetics counters have a strange effect on me...I get somewhat carried away by the products being sold to me. If I don't get it, I am convinced that I will miss my chance at eternal beauty and youth.
Anyways, you won't get much customer service compared to department stores. This is an outlet for Estee Lauder company products, so you should try to identify what you want prior to your visit. They do have testers, q-tips, and tissue paper for you to play around with. The product choices are limited so if you're lucky, you'll find your shade of foundation here. I'm not that lucky so I end up spending money on stuff I never knew I needed until I came in here and all the discount price tags just kept leaping at me.