YOUCH!!
We have gone here for breakfast/lunch every year during the SEMA show. it has always been like a standard casino buffet/ cafe.
Well this year they moved the entrance in to the casino and made it look very high end.
I took a couple of my good dealers here for lunch, we waited in line for a few and then they took us right thru the cool new area to the old seating area in the back which had not been renovated. my dealer said " hey we just got walked thru first class to coach" and boy did they ever!
The waitress barely spoke English got our drinks told us the lunch specials
I got the lunch prime rib it came with an ice cream scoop of mashed potatoes and broccolette
my dealer got the meat loaf with the same sides as I had.
and my final com padre got a sandwich with fries
now the fun begins......
My plate was cold, old and stiff the broccolette was fresh out of the freezer, the spuds had that surface crust they get from sitting out and the meat was glazed over. the au jus cup was filthy and barely had any fluid in it like a coffee cup in a New York diner.
The meatloaf had cold gravy, and same stale sides as mine,
The sandwich look poor too, his fries if even cooked, were definitely cold.
.......now I'm embarrassed.
I got up and went to the waitress station asked her for the manager she looked left behind the wall that blocks the view into the kitchen were he obviously was standing, and said she would send him right over.
As I turned around to walk back to the table he came out the other side were I caught him.
I asked him are you the manager? He said yes sir.
At that point I literally told him "come with me" he followed me to the table and figuring he wouldn't put his hand on my plate so I picked up the broccolette and handed it to him.
He was also mortified when I poked the potato play dough and it didn't even make a mark in it.
I told him I'm not paying for this, I brought my dealers here for a nice meal and not to be embarrassed. At this point he offered to bring us new plates at no charge, two of us took him up on the offer the other choked down the sandwich and left the fries for dead.
the replacement food was fresh but the whole experience was ruined
The manager did his job cudos to him for that.
the one star is for that and that alone