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| - Please think twice about going to this restaurant.
My boyfriend and I were always curious to check out this place because we are locals and we pride ourselves in finding new places to eat and check out. Hearthstone had a very attractive menu and we always pass it whenever we would go to the movies.
I had dropped off my son to go find parking, this past Sunday. We were going in for brunch and we needed a good place to eat. I parked and went to the front door. My son was still standing there waiting by the wall and when I had asked him if he got a table, he said he tried but the hostess "looked busy." I saw NO ONE around and the hostess was playing around with her computer and she heard me and quickly defended herself, saying she didn't see my son and that it was busy. I asked her why it took her for me to say something out loud in order for her to ask us if we were being helped. She disregarded my question and DID NOT even apologize! She was rude, unkempt and to shut me up with my questions and wanting to get rid of me, she said I can seat you now. She did not introduce herself either.
I was already upset at this point because my son was disregarded and we sat down proceeded to order. Again, no name from the waiter (he was a bald headed gentleman) and he took awhile to get our menus and drinks. The place was not even busy! He did not recommend anything or ask if it was our first time there. You can clearly tell that he wasn't interested in explaining anything in the menu because when had asked how the meat, cheese, and bread platter worked, he just said "you just order it to whatever you want." I asked him for a recommendation, he said, it depends on what you want and just read me the menu (which I could have done myself). I had mentioned that I wanted to order two types of bread and when all our food came, I had asked him about it, he said, "Oh, I thought you were just asking about it." Um, isn't that the whole point? I ask for the bread and hopefully I get the bread?
The couple next to me was having the same ordeal as myself and was not happy with their order. I saw them sent back their order TWICE and they were still not happy with it. I saw the manager, who's name was Aienrry, and requested to speak with him.
He was very nice and accommodating, kept asking what I would like for him to do, I wanted the name of the hostess because she needed to be educated and trained in customer service. He slyly avoided giving me her name by giving me his card and saying he would email me to compensate for the lack of service that my son and I received, by coming by again for dinner. After such a negative experience, I do not know if I ever want to come back to a place such as this! I still have yet to receive an email and do not plan on coming back. It's so sad that a beautiful space such as this, runs an unprofessional restaurant and lacks customer service.
My boyfriend and I experience new restaurants every week and we recommend places to our friends who come in from out of town. We will not be recommending this place to any of our local or out of town friends. Do yourself a favor, please do not come to this place. Save your money and go somewhere else.
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