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| - I'm a former General Contractor. Retired. I urge anyone reading Yelp reviews to LOOK ELSEWHERE for A/C service. Bought 3 yr maintenance package 2 yrs ago when 2 units at home needed cleaning and general review. Year 1 okay but tech suggested a few replacement parts - one being capacitor. First concern - bids written on small generic notepad...nothing professional and nothing that can be traced back to company. That's a huge red flag (if you ever have a contractor dispute, you really have no proof). And parts were grossly marked up about 1000%. Little notepad showed $35 retail capacitor installed for $385. Its a 5 minute job. Bought part and did it myself. Year 2 - NO CALL to schedule appointment like I was told. I called, got apology that they had been really busy. Tech came out, looked it over and said I really needed new unit and that he was sending someone out to quote me for new units. I asked for detail quote on Precision paper for what needed to be replaced. Was told they don't do that, they just write it on blank paper. Two years same answer. (And any response from the company to contradict this - I would submit to a polygraph test that both techs stated this to me when I asked for it written as a quote on something showing the Precision company affiliation. Not surprising the quote was $12-14K for a 5 ton and 4 ton replacement by them (varying based on SEER rating). Both units are older but second opinion from other AC firm - lets add some freon which was needed, check for leak as other company said they still had some good life. Precision didn't offer this. Year 3 (this year)...again no call from them. Don't expect one. They take advantage offering the 3 year service agreement, use it to try to sell you something you don't need, and leave it to you to call them even though sold as "Precision will call you each year in Apr/May to schedule site visit". Oh, and both units still performing admirably.
IF YOU BELIEVE THEY PROVIDE GOOD SERVICE, I JUST ENCOURAGE YOU TO GET A SECOND OPINION. Even with the second service call, you'll likely save a bunch of $$ long term.
I'll be reaching out to the REGISTRAR OF CONTRACTORS to file a complaint relating to nonperformance on my overpriced, and basically worthless 3-year maintenance agreement (that doesn't really include any valuable review/maintenance..
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