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  • The wait time to get your furniture is ridiculous compared to some stores (we waited 10 weeks for our couch and chair)... and even though they tell you this in advance, it really is pretty unbearable when you're doing the waiting. That being said, apparently many other furniture stores have similar wait times. It still isn't fun waiting. So after waiting forever, we decided that we'd never order from EQ3 again. Especially when Structube offers shipping within a week or two. HOWEVER, what SAVED this experience (aside from the design... the furniture is just awesome), was the GREAT customer service. When we finally received a wooden side-table that was a little wonky (the bottom was not cut straight), and appeared to have a slight water stain on the top, I called to explain (fearing we'd have to wait another 8 weeks or more for a replacement!). The store rep happily said "oh, we've got one in store - why don't you come and have a look, and if you like it, we can swap yours for our floor model". BRILLIANT! We went right away, swapped it out for the floor model, which (to our eyes) was in perfect condition. Anyway, turns out we had many more issues with Structube (still waiting on a table replacement), so now with this GREAT experience at EQ3, DESPITE the long wait, I would definitely come back to EQ3.
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