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  • Out-of-state registrants BEWARE! Being new to the state of Arizona, I went to the MVD website which showed a list of MVD contracted third parties. There is not a disclaimer on the MVD website that these third party companies can charge WHATEVER they want!! I showed up at this particular location at 4:15 pm only to find the self-serve number system to be non-operational. I notified one of the employees of this matter, yet she never replaced the paper. Fast forward 25 minutes of waiting when all the numbers were called and one of the gentleman that works there starts looking at the lobby full of patrons, but no numbers to call. I informed him that I had already advised that the number system did not have paper and he immediately came out and replaced it. This caused approximately 15 different groups to have to try and figure out who was there first and get their numbers in order. Once I finally got my number, I was called to the window to process two out of state driver's licenses. Both my daughter and I did the prefill so all of our information was already in the system - this is suppose to expedite the process - WRONG!! The lady who was assisting us told us we needed to have our photos taken, so we went to the photo area - only to have them switch our paperwork so my photo was on my daughter's ID and mine was associated with her pre-filled information. Because of that we got to stand in line a second time to have another photo processed. One would think that since we completed the online application with MVD and brought in our barcode, that we should quickly be able to get our id's - wrong again! This particular lady took 25 minutes to process our two preregistered ID's while the gentleman working next to her assisted five patrons in the same amount of time. The total time it took to process two driver's licenses when there were five people ahead of us when we arrived was almost an 1 hr 20 minutes. It was bad enough that it took forever - but then the kicker - the CONVENIENCE fee of using this 3rd party company was $45!!! What would have been $32 at the MVD was upcharged to $77 for a DL and it took LONGER than the wait time at the MVD. I decided NOT to process my title/registration after realizing they were gauging patrons for simple services. I went to the Mesa MVD the following day and had 20 people ahead of me in line - shocker - it took only 30 minutes for me to register four vehicles with no add-on fees. This place is a joke!! I guess if you have no option but to go here because of your hours - you have no choice but to pay their undisclosed "extra" processing fees. I would recommend bringing along something to read because of all the staff working that day - only the gentleman seemed to be assisting customers.
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