I was wondering why this Best Buy had such a low rating and now I see why. Lets start with the good.
Pros
-Clean/Organized store
-Was offered help by a yonng man while searching for a CD. I refused his assistance but I greatly appreciated his offer.
Cons
-Poor service
-Was not greeted upon entering store even though there was an employee on hand. He looked at me as I walked in and looked away without even acknowledging my presence
-Multiple employees around but come time to checkout there was not a body to be found
-Stood in the checkout line ass one of the employees helped a customer. He looked up and let me know that someone would be over shortly. 3 minutes later I was still standing in line waiting. Keep in mind I must have been one of 8 customers in the store. It was not busy at all. I almost put my purchase back on the store and left before another gentleman came out to help. He failed to even acknowledge my wait (no apology, nor a thank you for my patience)
Long story short. I find it unacceptable to not be greeted when your store is dead slow. I find it unacceptable to stand in line while employees mingle with each other.
I work in the service industry. This was by far my worst Best Buy experience ever. For the sake of the employees future I hope management coaches their employees on how to properly work within their job responsibilities. They might not last anywhere else. Please don't set them up to fail in their future endeavors.