Every time. Every time we go here its apparent that the workers here are miserable. We just took our last trip to this specific PetCo. Verana - an employee - was just short and rude to my 4 year old who I brought in to by a fish. At checkout the same girl rang us up - not once saying anything kind or polite like "thank you" or "your total is xxx". It was simply "15 dollars stick your card there". After I put my card in the chip reader she just walked away. My wife then pointed out how rude that was and asked the manager ( who was standing at the register next to us and saw the whole thing ) "are we done? Did we pay" I said "I have no idea ". The manager shrugged her shoulders. I then said " you guys have awful service here. This is ridiculous. Did you see what just happened? She was rude to us the whole time". The manager said nothing and looked away. After we left my wife went back in and asked to talk to a a manager and the same manager was pointed to by another employee. My wife complained and asked "did we pay?" The manager said "I don't know did you get a receipt?" "Nope".
Listen. It's clear that the manager here doesn't care about the staff. This place is ridiculous. Terrible leadership nets you terrible customer experience.