This LOCATION deserves no stars. It was my second time going to this location. The first trip was not great but did not Think much of it at that time. But it was a bad experience again today and truly Disappointing service!! Never coming back to this location. I had been to Macedonia location many times and that place will always be my favorite and it's also not too far from this place. So it's not about first watch but it's about who runs the place. This location is certainly run by someone who does not know the ABC of hospitality and is successful only because people have not been to other locations and don't know what they are missing by coming to this location.
Today, after waiting for 45 minutes for a table( did not feel bad at all) we waited again for another 30 minutes for the food and the server never came to check if we needed anything. I asked for whole grain toast instead of English muffin but she did not pay attention and I still got English muffin on my plate. Our food was served by another server who never got us the syrup. I then asked a third server for the syrup but she left and never came back. Meanwhile our server never showed up even though she was extremely busy coming around my table and kept chatting with other customers. After my son finished one pancake, I got up from the chair and asked a fourth server for the syrup. He was the only one who seemed to care. But which breakfast place serves pancakes without the syrup??? And then even with reminders, does not care. After we were done eating the junk (there was no flavor in that food), finally our original server showed up and asked if we needed anything. Really!!! Now she comes. But Wait!!!! The best part is coming up next.
While paying, when I wrote on my receipt, "disappointing service" for table 3, the cashier got upset, did not care, snatched the receipt from me and moved on. She did not even have the courtesy to ask me about my experience or even apologize and did not even make an eye contact. It is a big deal that a customer is writing something on the receipt. Since there is no dearth of good breakfast restaurants around Solon and also plenty of better first watch locations, I will not be coming back to this first watch location EVER!! I would rather cook at home.
NEVER GIVING THEM ANY BUSINESS AGAIN.