| rev:text
| - My husband and I were visiting friends in the area, and visited this location. I've eaten at other LongHorn locations, so knew what to expect - a really good choice of steaks, fish, chicken and good sides - comfortable, family-friendly atmosphere. And from that aspect, we were not disappointed - the food was great for the most part.
I had the 12 oz ribeye, medium rare and it was perfect! One of the better steaks I've had in a while. I splurged on the baked potato, and again - it was the perfect texture and balance of toppings. Salads were cold and crisp, and our fried green tomato appetizer was also done perfectly - I like the drizzle of sauce and goat cheese topper on a bed of lettuce. Nicely done! Friends ordered the smaller filets (to me, they looked a little flat, but my friends enjoyed it), and my husband ordered the chopped steak with everything on the side and no seasoning - he likes to taste the meat. He was disappointed. the meat was a tight grind, and was clearly pan fried, not grilled. Everything else was great. And we all had leftovers.
Where they fell down on this trip was service. I'm a very forgiving customer - I recognize that servers can be impacted by a slow kitchen, or big parties, or a myriad of things that are not within their control. And if I can tell they are hustling, and trying to make a difference, then they still get a big tip. However - that's not what was happening. It was Saturday night - busy, but no wait. We were seated promptly, and given menus, but it was at least 10 minutes before our server appeared and another 5 minutes before we were given our teas and water. The server "A" was very nice, but seemed to lack confidence and we had to ask him to repeat himself a few times. Once we ordered, we received our appetizer and salads timely.
I will give this location a lot of kudos - three of the four of us had special orders (hold this, extra this, put this on the side), and they didn't flinch, and even checked on us a couple of times to make sure things were to our liking. And - they got it right. But the chopped steak came out several minutes after the other meals. They also lost a point that they mixed up two of our plates - and it wasn't until we took a bite that we realized it. We're good friends, so we just switched plates, but in a different situation, it would have been really awkward. After dinner, it took a LONG time to bring us the boxes for leftovers and then they didn't come by to pick up the dirty dishes - even after we paid the tab. That's a big no-no in my book.
So will we be back - probably. But I hope management gives their team members a little more coaching. Because overall the food was good for a chain restaurant.
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