Took Keiki in here for the first time to do a simple self wash ($13) and nail trim ($5) to test out the place. We were immediately welcomed and John made my girl feel at ease. Trim took 5 minutes (compared to the 20 minutes it takes Petsmart) which was wonderful, less time less stress in my opinion. He helped me with the wash since we usually just wash her in our tub so it was a little stressful for Keiki and I at first. But she shortly got the hang of it and I can tell it'll get easier and easier from now on. They have everything you need and or more than willing to assist! Will definitely be coming here from now on and already booked her first full groom appointment!:)